Available for enterprise IT leadership roles

Adem
Shahin.

IT Infrastructure & Operations Manager building resilient, secure, and scalable enterprise systems.

Enterprise Infrastructure · Microsoft 365 · Google Workspace · Networking · Virtualization · Cybersecurity

Portrait of Adem Shahin
Uptime
99.9% SLA
Devices
500+ Managed
0+
Years Experience
0+
Users Supported
0+
Managed Devices
0
Campuses Managed
0.0%
Infrastructure Uptime
About

Enterprise infrastructure, engineered with intent.

I lead the design, delivery, and daily operation of business-critical IT infrastructure. My focus is on building environments that stay quietly available, adapt to growth, and give teams the tools they need — without friction.

Over the last 8+ years I've architected networks, migrated organizations to modern cloud productivity suites, virtualized datacenters, and hardened environments against modern threats. My work spans enterprise networking, Microsoft 365 & Google Workspace administration, virtualization, and cybersecurity.

I lead cross-functional projects with a bias toward measurable outcomes — reducing downtime, lowering operational cost, and elevating end-user experience across every campus.

Outcome-driven
SLAs, uptime, cost-per-seat
People-first
Support that respects users
Security-minded
Defense-in-depth by default
Scalable
Built for multi-site growth
2024
Leading multi-campus infrastructure

Overseeing IT operations across 3 campuses and 600+ users.

2022
Cloud & Identity Modernization

Consolidated Microsoft 365 & Google Workspace tenancies with SSO.

2020
Datacenter Virtualization

Migrated core services onto hyper-converged virtualization stack.

2018
IT Operations Foundation

Built support processes, monitoring, and network standards.

Experience

A track record of quiet, reliable infrastructure.

Eight years leading systems, networks, and cloud operations across organizations where downtime is not an option.

2022 — Present

IT Infrastructure & Operations Manager

Multi-Campus Education Group
  • Lead IT operations across 3 campuses supporting 600+ staff and students
  • Delivered network refresh that raised availability to 99.9%
  • Standardized identity, MDM, and endpoint policy across the estate
Microsoft 365Google WorkspaceMerakiHyper-VIntune
2019 — 2022

Senior Systems & Network Administrator

Enterprise IT Services
  • Designed and executed datacenter virtualization consolidation
  • Implemented backup & DR strategy with RPO < 15m and RTO < 1h
  • Rolled out enterprise WiFi across 40+ APs with zero-downtime cutover
VMwareVeeamCiscoActive DirectoryAzure AD
2016 — 2019

IT Systems Administrator

Corporate IT Department
  • Built helpdesk operations and knowledge base from the ground up
  • Deployed 500+ managed endpoints via automated imaging
  • Introduced monitoring stack reducing mean-time-to-detect by 60%
Windows ServerPowerShellSCCMZabbix
Selected Work

Projects that moved the metric.

A selection of infrastructure programs I've led — each framed by the business problem, the solution, and the measurable outcome.

Enterprise Network Upgrade

Problem
Aging network fabric caused bottlenecks and unreliable performance across campuses.
Solution
Redesigned core & access layers with modern L3 switching, VLAN segmentation, and centralized management.
Impact
Availability lifted to 99.9% and support tickets down 42%.
CiscoMeraki802.1XVLAN

Microsoft 365 Administration

Problem
Fragmented Microsoft 365 tenancy with inconsistent security posture.
Solution
Consolidated tenants, enforced Conditional Access, MFA, and DLP policies at scale.
Impact
100% MFA coverage and 30% drop in security incidents.
Entra IDIntuneExchangePurview

Google Workspace Administration

Problem
Manual account lifecycle and inconsistent Drive access controls.
Solution
Automated provisioning, org-unit policy design, and shared drive governance.
Impact
Onboarding time cut from days to minutes.
Google WorkspaceGAMSSO

WiFi Optimization

Problem
Dead zones and roaming issues degrading classroom and office experience.
Solution
Full site survey, AP redesign, band steering, and RF profile tuning.
Impact
Coverage +38%, roaming complaints eliminated.
MerakiEkahau802.11ax

Chromebook Deployment

Problem
Need to deploy hundreds of managed devices with zero-touch enrollment.
Solution
Built OU structure, deployed via zero-touch, applied policy baselines.
Impact
500+ devices deployed with < 3 min per-device setup.
Chrome EnterpriseGAMGoogle Admin

Infrastructure Modernization

Problem
Legacy on-prem workloads with rising maintenance overhead.
Solution
Hybrid modernization onto virtualization + selective cloud workloads.
Impact
Hardware footprint reduced 55%; energy costs down 30%.
Hyper-VAzureWindows Server

Backup & Disaster Recovery

Problem
Legacy backup with untested restores and long recovery windows.
Solution
Implemented 3-2-1 backup with immutable copies and quarterly DR drills.
Impact
RPO < 15 min, RTO < 1 h, verified in every DR exercise.
VeeamImmutable StorageAzure Backup

Server Virtualization

Problem
Sprawl of underutilized physical servers.
Solution
Consolidated to hyper-converged cluster with high availability and live migration.
Impact
Rack space cut 60%, zero downtime maintenance.
Hyper-VVMwareHCI

CCTV Infrastructure

Problem
Legacy analog CCTV with limited coverage and no central management.
Solution
Designed IP CCTV over dedicated VLAN with NVR, PoE, and remote monitoring.
Impact
Full multi-site coverage with centralized 24/7 monitoring.
IP CCTVPoEVLANNVR
Capabilities

A full-stack view of enterprise IT.

Deep hands-on skill across the disciplines that keep modern organizations running — from cables to cloud to people.

Infrastructure

Windows Server95%
Linux80%
Storage & SAN85%

Networking

Cisco / Meraki92%
VLAN / Routing90%
Firewalls88%

Cloud

Microsoft 36595%
Google Workspace92%
Azure82%

Security

Identity & MFA92%
Endpoint Security88%
Backup & DR90%

Systems

Hyper-V / VMware90%
Active Directory94%
Intune / MDM88%

Leadership

Team Management92%
Project Delivery90%
Vendor Relations88%
Certifications

Credentialed. Continuously learning.

A snapshot of what's earned, what's in progress, and what's next on the roadmap.

Completed
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Google Workspace Administrator
  • CompTIA Network+
  • ITIL 4 Foundation
In Progress
  • Microsoft Certified: Azure Administrator Associate
  • Cisco CCNA
Planned
  • CISSP
  • Microsoft Certified: Cybersecurity Architect Expert
Achievements

Outcomes that make the case.

Selected milestones from projects and programs I've owned end-to-end.

99.9% Infrastructure Uptime

Sustained across a multi-campus estate serving 600+ users.

Zero-Downtime Network Cutover

Delivered a full enterprise network refresh with no user-visible outage.

100% MFA Coverage

Rolled out identity hardening across all staff and student accounts.

60% Faster Incident Detection

Introduced monitoring & alerting that transformed operational response.

RPO < 15m / RTO < 1h

Backup & DR strategy verified in quarterly failover exercises.

High-performing IT Team

Coached and led technicians across sites with consistent CSAT > 95%.

Contact

Let's build something reliable.

Available for infrastructure leadership roles, consulting engagements, and speaking opportunities.